Studio Policies

  • What if I need to cancel?

    Not a problem! You may cancel your reservation free of charge up to 8 hours in advance for classes and the class will be credited back to you. If you cancel after this time you will be charged. If you late cancel (or no show) a class and have a class pack, a class will be deducted from the remaining classes in your class pack. If you late cancel and have a monthly unlimited account you will be charged a fee of $20.  If you don't show up to class (and don't late cancel), you will be charged the price of a single class ($25/30). For private sessions, we have a 24-hour cancellation policy. 

    Canceled classes cannot be switched within the 8-hour window. All sales are final. Classes are non-refundable, exchangeable, or transferable.  If you need to cancel a reservation, log in to MindBody, go to My Info, click My Schedule and click Cancel next to the class time.  If you have trouble canceling or have any questions, email or call the studio.

  • What happens if I am late for class?

    For certain classes - especially  early morning and later evening classes, the front door will be locked right at the start of class time.

     To make sure you don't miss out, we encourage you to arrive a few minutes early to settle in, connect, and get ready to move. If you arrive after the door is locked, it will be considered a no show.

    We understand that life happens, but these changes help us keep classes distraction-free, maintain safety, respect everyone's time,  and most importantly create space for you to focus on your practice.

  • If I’m pregnant, can I participate in class?

    If you are pregnant, get your doctor's approval before beginning this or any other exercise program. If your doctor clears you, then yes, you can join us! We ask that you let the instructors know that you are pregnant before class so we can suggest modifications and variations to your workout. In addition, we offer private sessions with one of our pre-natal teacher specialists, so they can give you hands-on attention and personal guidance for your fitness regimen as you progress along. To schedule a private session, please reach out to us at Info@thepilatesbarrechico.com.

  • Is there an age restriction for group classes?

    Yes.

    Students 12 – 13 years of age must attend one private session at The Pilates Barre to receive instructor approval prior to joining group classes. Upon receiving instructor approval, students between 12 and 13 may attend class with a parent or guardian present at the studio during the entire duration of the class. The parent or guardian must also sign a waiver at The Pilates Barre to keep on file.

    Students 14 – 15 years of age may attend class with a parent or guardian present at the studio during the entire duration of the class. The parent or guardian must also sign a waiver to keep on file.

    Students 16 – 17 years of age may attend class with a waiver on file signed by a parent or guardian.

  • We prohibit cell phones during class. If you have an emergency situation, please excuse yourself from class to handle it. Please be respectful of your fellow classmates and teacher.

  • MERCHANDISE

    You are welcome to try on any of our clothing items before you purchase. There are no returns or exchanges of clothing, skincare, exercise equipment, props, food, or any other retail items, even if they have not been used, worn, or opened. 

    DROP-IN CLASSES AND CLASS PACKS

    All classes and class packs are non refundable or transferable.

  • What if i would like to cancel or pause my contract?

    All monthly memberships renew automatically, and the payment method on file is charged on each billing date. Your membership continues to renew until it is canceled.

    To cancel: Email info@thepilatesbarrechico.com at least seven days before your next billing date. Include your name and a request to cancel your membership. We’ll confirm the effective date.

    To pause: Email info@thepilatesbarrechico.com before you would like your pause to begin. Please include your requested pause date and return date, if you know it. Pauses require approval. You cannot book or attend classes while your membership is paused, and your billing date may change when it resumes.

    Class cancellations and no-shows: Please cancel a booked class at least eight hours before it begins. Fees or class deductions for late cancellations and no-shows depend on your membership type and are listed in your purchase terms.

    Payments: Membership payments are non-refundable, including for unused classes or partial billing periods. If you have a billing question, please email us so we can help.

    For the class allowance, pricing, and other terms specific to your membership, please refer to the agreement shown at purchase or visit our Terms and Conditions ‍on ‍this page.

    • All unpaid classes (if attended, a no-show, or a late cancellation), including booked classes that go over your previously purchased series, will be charged to the credit card on file at the single class rate ($25/$30).

    • This is a scent-free environment. Some of our clients and teachers have allergies to perfumes and cologne, so please wait until after you have left the studio to spritz yourself!

    • Pets are not permitted in the studio, so please leave your furry friends at home or outside.

    • Prices, classes, and instructors are subject to change without notice. Please check our website for the most current schedule.

    • WE ARE SORRY, BUT WE DO NOT OFFER REFUNDS. IF YOU NEED TO CANCEL WITHIN 8 HOURS OF THE CLASS START TIME, YOU WILL LOSE A SINGLE CLASS CREDIT.