Studio Policies

  • What if I need to cancel?

    Not a problem! You may cancel your reservation free of charge up to 8 hours in advance for classes and the class will be credited back to you. If you cancel after this time you will be charged. If you late cancel (or no show) a class and have a class pack, a class will be deducted from the remaining classes in your class pack. If you late cancel and have a monthly unlimited account you will be charged a fee of $20.  If you don't show up to class (and don't late cancel), you will be charged the price of a single class ($25/30). For private sessions, we have a 24-hour cancellation policy. 

    Canceled classes cannot be switched within the 8-hour window. All sales are final. Classes are non-refundable, exchangeable, or transferable.  If you need to cancel a reservation, log in to MindBody, go to My Info, click My Schedule and click Cancel next to the class time.  If you have trouble canceling or have any questions, email or call the studio.

  • What happens if I am late for class?

    If you are 10 minutes late to a sold-out class, we will give your spot away to the next person on the waitlist. However, we know life can be unpredictable, so if you are running late call us and let us know and we will NOT give your spot away! For safety reasons, if you arrive more than 10 minutes late, you won’t be allowed to join the class. Please note, The Pilates Barre may also give away your spot if you’re not there by the start time.

  • If I’m pregnant, can I participate in class?

    If you are pregnant, get your doctor's approval before beginning this or any other exercise program. If your doctor clears you, then yes, you can join us! We ask that you let the instructors know that you are pregnant before class so we can suggest modifications and variations to your workout. In addition, we offer private sessions with one of our pre-natal teacher specialists, so they can give you hands-on attention and personal guidance for your fitness regimen as you progress along. To schedule a private session, please reach out to us at Info@thepilatesbarrechico.com.

  • Is there an age restriction for group classes?

    Yes. Students 12 – 13 years of age must attend one private pilates session at The Pilates Barre to receive instructor approval prior to joining group classes. Upon receiving instructor approval, students between 12 and 13 may attend class with a parent or guardian present at the studio during the entire duration of the class. The parent or guardian must also sign a waiver at The Pilates Barre to keep on file.

    Students 14 – 15 years of age may attend class with a parent or guardian present at the studio during the entire duration of the class. The parent or guardian must also sign a waiver to keep on file.

    Students 16 – 17 years of age may attend class with a waiver on file signed by a parent or guardian.

  • We prohibit cell phones during class. If you have an emergency situation, please excuse yourself from class to handle it. Please be respectful of your fellow classmates and teacher.

  • MERCHANDISE

    You are welcome to try on any of our clothing items before you purchase. There are no returns or exchanges of clothing, skincare, exercise equipment, props, food, or any other retail items, even if they have not been used, worn, or opened. 

    DROP-IN CLASSES AND CLASS PACKS

    All classes and class packs are non refundable or transferable.

  • What if i would like to cancel or pause my contract?

    If you need to cancel or pause your monthly auto-renew contract, please email Info@ThePilatesBarreChico.com within 7 days of when your contract is set to renew or before you would like to pause it. If you would like to pause your contract, please let us know the date you would like to pause it and the date you would like to unpause your contract. You will not be able to book classes while your contract is paused. For further information on our terms and conditions of our contracts, please visit this page. (linking to the TERMS AND CONDITIONS page)


    If you need to cancel your monthly auto-renew contract, please email Info@ThePila

    • All unpaid classes (if attended, a no-show, or a late cancellation), including booked classes that go over your previously purchased series, will be charged to the credit card on file at the single class rate ($25/$30).

    • This is a scent-free environment. Some of our clients and teachers have allergies to perfumes and cologne, so please wait until after you have left the studio to spritz yourself!

    • Pets are not permitted in the studio, so please leave your furry friends at home or outside.

    • Prices, classes, and instructors are subject to change without notice. Please check our website for the most current schedule.

    • WE ARE SORRY, BUT WE DO NOT OFFER REFUNDS. IF YOU NEED TO CANCEL WITHIN 8 HOURS OF THE CLASS START TIME, YOU WILL LOSE A SINGLE CLASS CREDIT.